Employee Benefits & Wellness Resources

Teladoc Telemedicine

Telemedicine provides access to a healthcare provider 24/7 via website, phone, or mobile app (App Store or Google Play). On-demand or appointment-based care is available to you wherever you are in Canada, and when travelling to the US with no appointment costs.

You can experience reliable medical support when you need it the most with:

    • On-demand or future appointment scheduling options
    • A variety of health resources available anytime, anywhere, on our app or website
    • Prompt, direct access to healthcare providers
    • A personalized, easy-to-use online experience to best cater to your needs
    • Prescriptions sent to your pharmacy of choice.

 

To learn more about Telemedicine, you can:

Teladoc Medical Experts®

Teladoc Medical Experts’ core services are included in the Hour Bank, Office Supervisory and Retiree Benefit Plan Services include:

    • Expert Medical Opinion
    • Find a Doctor 
    • Care Finder 
    • Personal Health Navigator 
    • Ask the Expert
    • Mental Health Navigator

 

These services provide employees and their eligible dependents with a second medical opinion following a diagnosis or treatment plan for a chronic or serious illness.  They can also assist in locating specialists or treatment facilities and help provide answers to your medical questions.

Parents and parents-in-law of eligible employees and their spouses are able to utilize Teladoc’s core services. 

To learn more about Teladoc Medical Experts, you can:

 

Teladoc Medical Experts respects your privacy. Click here to review their privacy policy.

To contact Teladoc Medical Experts, call toll-free 1.877.419.2378.  Be sure to identify yourself as an OpenCircle Plan Member (plan number 158080).

If your coverage under the OpenCircle Benefit Plan includes Elite Diagnostic Imaging Service™, please provide the name of your employer, membership number HD00001042 and your certificate number (found on your Digital Benefit card).

Canada Life

Canada Life insures the following core and optional benefits provided under the OpenCircle Benefit Plans:

    • Life insurance (core and optional)
    • Disability insurance

 

In addition, Canada Life also adjudicates extended health and dental claims on behalf OpenCircle Benefits. To learn more about Canada Life, please visit www.canadalife.com.

More information:

 

Your Employee Assistance Program: TELUS Health

TELUS Health Employee Assistance Program (EAP) services are included in the Hour Bank and Office Supervisory Benefit Plans.

The EAP is available to employees and their eligible dependents.

Trauma response services as well as counseling services (in-person, telephonic, or text/email) are available for issues such as:

    • Personal/emotional difficulties
    • Relationship issues
    • Stress
    • Childcare/elder care
    • Interpersonal conflict
    • Addiction issues
    • Work-related concerns
    • Financial issues
    • Legal issues (information and advice only)

 

To learn more about the EAP, you can:

 

TELUS Health respects your privacy.  You will be able to discuss issues and concerns in complete confidence, within the limits of the law, in a caring and professional environment outside of your workplace.  To learn more about TELUS Health’s privacy policy, click here.